Terms and Conditions

Welcome to ShapeShifter Fish and Friends. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these terms & conditions carefully prior to purchase. By placing an order with ShapeShifter Fish and Friends, you enter into an agreement with us and accept these Terms & Conditions. ShapeShifter Fish and Friends reserves the right to revise and modify these terms & conditions any time.

ShapeShifter Fish and Friends
740 4th St N, #197
St Petersburg, FL 33701

All rights, obligations, proposals, offers, orders and agreements that fall under these Terms + Conditions, and under this condition, are applicable under United States Law and Jurisdiction.

1. General
These conditions apply to all sales and agreements between ShapeShifter Fish and Friends and the consumer, whereby ShapeShifter Fish and Friends will apply these conditions unless agreed otherwise in writing. If products are ordered from ShapeShifter Fish and Friends, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.

2. Orders
After making an order, the consumer will immediately receive an email confirmation containing the details of the order and the total costs associated with the order, including shipping costs. In the case of technical malfunction, however, which falls under the category of circumstances beyond ShapeShifter Fish and Friends’ control, an order will be shipped as soon as possible. Usually, products ship within (2) working days. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. We strive to keep our website (www.ssfishandfriends.com) as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the customer as soon as possible. A product must be delivered to the consumer within 30 days of the order placement. If ShapeShifter Fish and Friends fails to comply with this, the consumer may immediately break the order contract. This is not possible, however, if the parties involved have previously agreed to a different delivery term. Once a consumer’ order has been placed and the consumer has received an order confirmation email, the consumer may not make any changes to the order. If the consumer wishes to make changes to the placed order, or if there is any mistake made in registering consumer contact or address details when placing the order, it is the consumer’s responsibility to contact info@ssfishandfriends.com immediately.

3. Prices & Payment
All pricing of ShapeShifter Fish and Friends items are in USD and include value added tax. Shipping costs and custom duties are not included in the price. The shipping fees will be added to the order in the checkout step and is based on the weight of the package and its destination. More information concerning the shipping costs can be found under “Shipping”. Consumers are able to make payments electronically to ShapeShifter Fish and Friends in many different ways. The differing payment methods are indicated at the bottom of check out. When ordering products, the consumer will be required to provide payment details, and the consumer represent and warrant that the payment details the customer provide on ordering are both valid and correct. The consumer confirms that the consumer is the person referred to in the billing information provided.  Shipment of the order will take place once ShapeShifter Fish and Friends has received payment for the order. International shipments outside the United States could have some duties and taxes once the shipment reaches the delivery country. It is the consumer’s responsibility to pay any additional charges for customs clearance. Please note that ShapeShifter Fish and Friends does not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. ShapeShifter Fish and Friends will not be liable for any breach by you of any such laws.

4. Shipping
The shipping time is indicative and is therefore not guaranteed. All orders will be processed and shipped to the shipping address within two (2) working days of receiving payment. ShapeShifter Fish and Friends is not responsible for any delays caused by COVID-19. If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer has the right to terminate the agreement, free of charge. ShapeShifter Fish and Friends will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after termination. If the package is damaged when it arrives, please contact ShapeShifter Fish and Friends within 24 hours through info@ssfishandfriends.com and we will contact the shipping company.

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

5. Returns
If the consumer, for whatever reason, does not wish to retain the product, the consumer has the right to return the product to ShapeShifter Fish and Friends within seven (7) working days after taking delivery of the product. The consumer must first inform ShapeShifter Fish and Friends in writing via email of their intention, and must follow all further return conditions and instructions stipulated by ShapeShifter Fish and Friends on the delivery & return page. Return products are only accepted when the product is unused, unwashed and undamaged. And will only be accepted if they are sent in the original, undamaged packaging and the ShapeShifter Fish and Friends labels or tags still attached to the products. If the return instructions have been followed accurately, ShapeShifter Fish and Friends will reimburse the consumer for the returned product(s) within thirty days after receiving it. ShapeShifter Fish and Friends will not accept returns for SALE products. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) will not be accepted and will be sent back to the consumer. We will charge the consumer for the cost of the return shipping and administrative costs. In the unlikely event that you receive a product which is faulty, please contact us within five (5) working days of delivery of the product explaining clearly the problem found. For faulty products ShapeShifter Fish and Friends will make a full refund to the consumer, including the return shipping, as soon as possible upon receipt of the products and within thirty days, beginning with the date of receipt of the products. Products are faulty if they are received in the wrong style or size – as a result of a mistake made by ShapeShifter Fish and Friends. Items that are damaged as a result of normal wear and tear are not considered to be faulty. All guarantee obligations lapse if the products are modified by the consumer or any third party, by inexpert use, lack of care or if the consumer does not comply with provided instructions such as washing instructions. If a consumer would like to exchange a faulty product instead of obtaining a refund, the consumer needs to be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, ShapeShifter Fish and Friends will offer to repair faulty products if possible. If it cannot be repaired or the same product is not available, the consumer is entitled a full refund, shipping and return included.

6. Queries/Complaints
In the case of queries or complaints concerning any of our products or procedures, please inform us by email (info@ssfishandfriends.com). The customer will receive a reply within three working days.

7. Privacy
ShapeShifter Fish and Friends finds it very important to ensure that all of our customer's personal information is treated with the utmost care and security. ShapeShifter Fish and Friends will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order. When making an order, ShapeShifter Fish and Friends requires the consumer’s name, invoice and delivery addresses, and payment details so that an order can be processed. The payment details will only be used to conclude the payment process. Records of website visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.

8. Liability
All products of ShapeShifter Fish and Friends have been produced with the greatest care. ShapeShifter Fish and Friends cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the products sold by ShapeShifter Fish and Friends and / or materials or accessories becoming undone. The content of the ShapeShifter Fish and Friends website has been compiled with the greatest care. However, ShapeShifter Fish and Friends cannot preclude the possibility of any error or incompletes in the information on this website.  ShapeShifter Fish and Friends cannot assume any liability for the consequences of incorrect or incomplete information on the website. ShapeShifter Fish and Friends cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case ShapeShifter Fish and Friends will adjust the price as soon as possible. All items present in ShapeShifter Fish and Friends are described as accurately as possible. Nevertheless, consumers should read the item's descriptions attentively and if there is any doubt, contact ShapeShifter Fish and Friends at info@ssfishandfriends.com. ShapeShifter Fish and Friends has taken every measure to provide accurate product images for each product for sale on the website. However, due to the unlimited combinations of screen types, graphics adapters and software settings, it is difficult to ensure you are seeing our products in a true light. ShapeShifter Fish and Friends employs many methods to ensure our on-screen garment colors look as vibrant, rich and as true to life as possible. However, ShapeShifter Fish and Friends cannot be held responsible or liable for any differences in color between the image and the actual product. Also, the position and size of the actual applications and prints on the products can differ slightly from the display on the website. ShapeShifter Fish and Friends cannot be held responsible for this. If for any reason the consumer is unhappy with ShapeShifter Fish and Friends' products, the consumer may simply take advantage of our return service.

9. Copyright
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ShapeShifter Fish and Friends, Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Acceptance of General Conditions
All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with ShapeShifter Fish and Friends, the consumer automatically agrees to all of our General Conditions.